It’s little wonder theSamsung Galaxy S10 rangehas proved so popular since its release in spring 2019. Comprising three models, the Galaxy S10 range boasts a hole-punch display, powerful hardware, and some outstandingly versatile camera tech.
But like all things in life, it’s not perfect. Whether you’re rocking theSamsung Galaxy S10, the super-sizedGalaxy S10 Plus, or the cheaper (but still great)Galaxy S10e, you’re likely to come across some problems and issues that make life with your chosen partner a little harder to handle. But don’t worry, there are solutions to most issues, and we’re here to dig them out so you can stop pulling your hair out. Here are some of the most common Samsung Galaxy S10, S10 Plus, and S10e problems, and how to fix them.
Issue: Apps crash or Force Close
A big issuethathas plaguedGalaxy S10 ownerssince launch has been a certain instability where apps are concerned. It seems that apps are prone to crashing or throwing up a Force Close error. This has happened with a big range of apps, and has even been reportedafter the Android 11 update. This isn’t just an issue with the Galaxy S10, and other Galaxy smartphones have also showcased this error.
Solutions:
Problem: Trouble with fingerprint reader
It seems some S10 users have reportedissues with the device’s fingerprint reader, according to threads on the XDA Developers forum. Users are receiving error messages asking them to press harder on the reader, with some complaining that it only works around 20% of the time.
Issue: Bluetooth connection disappears while the screen is off
A dropped Bluetooth connection can be extremely annoying, especially if it disappears while you’re using Bluetooth headphones or when you’re listening to songs in the car. Unfortunately,a number of S10 usersare complaining that their phones are dumping their Bluetooth connections while they’re being used, interrupting songs, podcasts, and phone calls.
Most people are finding that while Bluetooth connects fine initially, it disconnects randomly while the screen is off, only to reconnect again once the phone is woken up.
Problem: Weak LTE connection
5G may be the new hotness, but 4G is still the best network for most users. Which makes it even more annoying when it doesn’t work. Quite a few users are reporting their Galaxy S10 Plus has aweak 4G connectionand is loading webpages and other content extremely slowly, whileswapping between 4Gand 3G. But it’s not just an issue with the S10 Plus, as users with theGalaxy S10have reported the issue too.
One common thread seems to be that most of the devices are using Sprint’s network, though there are complaints from other countries, so it may not be entirely related to your carrier.
Further reading
Issue: Poor battery life
With considerably larger batteries than previous S-range flagships, the new Galaxy S10 range boasts much-improved battery life. However, threads on the XDA Developers forum suggest some users are experiencingbattery draineven when they’re not using their phones, with some phoneslosing 30 percent of their chargewhen left overnight. This problem mostly affects the Samsung Exynos chip-equipped versions of the S10 range, which is most phones outside of the U.S. While the Exynos chips havetraditionally seen worse battery performancethan their American counterparts, this problem is far too extreme to be a simple difference between processors.
It seems the problem may well be two problems. The first is an issue with the phone’s proximity sensors, which means the phone’s screen accidentally turns on while in a pocket or bag, increasing load on the battery. The second issue is a bug that prevents the phone’s battery-saving sleep feature from kicking in after the phone has completed a VoIP call on apps like Skype or WhatsApp. This second bug has been confirmed to only be affecting Exynos S10 phones.
At the moment, there is no solution for either bug that can fix the problem entirely. Fortunately, there are a couple of workarounds you’re able to try for both to help improve performance on your device.
Workarounds:
Problem: Overheating
WhenSamsung’s Galaxy Note 7received a fiery reputation for its malfunctioning batteries, many people began paying closer attention to the temperature of their devices too. Samsung has addressed and fixed its issues with incendiary batteries; However, tech consumers have still been left wondering whether their smartphone is at a “normal” heat level or not. Understandably, no one wants their smartphone to go up in flames.
To clear up some confusion— it’s normal to reach for smartphones, tablets, and laptops and notice that they’re warm to the touch. That’s a generally standard response. However, Samsung’s fiery problem became a recurring issue for the company; If your device is hot a lot or catches fire, that is not normal. Samsung has experienced overheating issues with several of its devices, including theGalaxy S10,S10 Plus, andS10e. The majority of users facing this issue experience minor problems. However, some people have facedsevere technical problems, like their phones rapidly warming and completely depleting the battery.
